Pauline Connolly

Operations Director

Pauline is a key member of our senior management team, working as the Operations Director, having previously been the Operations Manager at Voicepath from 2006 and moving to Document Direct when they joined forces in 2017.

The focus of Pauline’s role is to manage operational delivery of an efficient, high quality and customer focused typing service in addition to growing and managing external relationships with suppliers and partners. Furthermore, with extensive experience in acting as the central liaison between remote workers and end users, she has a 360° view of how such services work and where they can be improved.

Pauline has also successfully worked with many firms during their transition to outsourced transcription managing system training, IT integration, author training, operational management and contract management.

Document Direct is a company that looks to stay ahead of the game and Pauline thrives on continuously look for ways of enhancing an already successful company, by implementing systems, policies and procedures which will help it to continue growing appropriately. The aim of the growth and strengthening of external partnerships will also be focussed on improving service offerings to clients.

Tips to our clients, from experience

We can make you more profitable and efficient.

Favourite sport or pastime

Running – having progressed from couch potato to 10 miles. Exploring new countries and immersing myself in their cultures. Festivals – I love family based festivals having attended Latitude, Carfest, Fake Festival and several more.